Skip to content
LRLACE RIOT
How it worksFind clothesJournal
Get launch updates ↗

HELP AND CONTACT

Let's sort it out.

Generation, subscription, privacy, purchase, or data-deletion problem? Start with the answers below or contact us directly.

Effective July 25, 2026

TermsPrivacySupport

Contact

contact@laceriot.comDo not email intimate photos, full payment-card details, store passwords, or sign-in codes.
contact@laceriot.com

Include your platform (iOS or Android), app version, approximate time, selected look, and exact error message. Do not send a personal or intimate photo, password, sign-in code, or full payment-card details.

Email support ↗

Frequently asked questions

01What photo may I upload?+

Only a current photo of yourself when you are at least 18. The photo should show one clearly adult person and nobody in the background. Do not upload a partner, friend, client, model, public figure, child, or anyone else—even with claimed consent.

02What happens to my photo?+

The app sends it over HTTPS to the Lace Riot server, which validates it in working memory and forwards it with the selected outfit to fal.ai. Lace Riot does not save the incoming image or base64 payload in its database. It stores generation metadata and the external result URL. The Privacy Policy explains the complete flow and provider-retention limits.

03How does Custom Outfit work?+

Custom Outfit is available to active subscribers on either weekly plan. Add a garment-only photo and a description of what to wear, then choose your own person photo. The two images and description are used for that generation and are not stored in Lace Riot's database. One try-on credit is consumed if a result is produced. Custom Outfit results cannot currently be sent to Find Clothes by Picture.

04Why does the result look strange or change my body?+

Generative AI can alter anatomy, face, hands, skin, hair, proportions, clothing, lighting, background, and colour. The output is synthetic inspiration—not a measurement or a reliable forecast of your appearance. A clear full-body photo may help, but no input guarantees an accurate result.

05Can the result tell me which size to buy?+

No. Lace Riot does not measure your body or assess size, health, attractiveness, coverage, opacity, or comfort. Always use the specific seller's size chart, product measurements, composition, and returns policy.

06Can I share a generated image?+

You may use your own result subject to law and third-party rights. Do not present it as authentic where that could mislead someone; label it as AI-generated or AI-edited. Never use it for impersonation, harassment, deceptive advertising, false evidence, or infringement.

07What does Find Clothes by Picture send?+

It sends OpenAI only the selected catalogue outfit image, search instructions, trusted catalogue context, and a technical safety value. It does not send your personal photo. Results lead to independent websites, so verify the seller, product, price, size, availability, delivery, and returns.

08Why is product search locked or rate-limited?+

Find Clothes by Picture requires an active 100 try-ons/week subscription. The quota is configurable; the current production default is five search request attempts per UTC day. A plan-required response (HTTP 403) means the required subscription is not active, while HTTP 429 means the daily quota is used. The app reports the reset time. A provider failure after reservation may still count as an attempt.

09The generation failed. What happens to my credit?+

The server is designed to restore the credit if it receives no result from the provider. Refresh the balance or reopen the app. If it remains wrong, email us with the platform, app version, approximate time, selected look, and exact error. Do not send the input photo.

10How do I cancel a subscription?+

iPhone: Settings → your name → Subscriptions → Lace Riot. Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Lace Riot. Deleting the app does not cancel a subscription.

11How do I restore a purchase?+

Use Restore purchases in the app settings while signed in to the same App Store or Google Play account used for the purchase. Never send us your store password or sign-in code.

12How do I request a refund?+

Apple or Google processes the payment and applies its refund process, subject to your mandatory consumer rights. Use Apple's Report a Problem page or Google Play's official refund workflow linked below.

13How do I request access, correction, or deletion?+

Email contact@laceriot.com with the subject Privacy request. Include the random app identifier from Settings if available, but do not attach your photo. Some transaction, security, legal, or claim-related records may need to be retained; we will explain any applicable exception.

14How do I report a photo of someone else or a child?+

Email contact@laceriot.com immediately with the subject Urgent photo report. Describe where and when you encountered the issue without resending the image. If someone is in immediate danger or you suspect a crime, contact the relevant local authority as well.

Official billing and refund routes

  • Report a problem or request a refund from Apple
  • Manage or cancel an Apple subscription
  • Request a refund from Google Play
  • Cancel a Google Play subscription

Lace Riot never asks for your store password and does not receive your full payment-card details.

Documents

Before your first generation, read the Terms, especially the own-photo rule and AI limitations. The Privacy Policy explains the complete data flow, providers, retention, international processing, and privacy-request process.

LRLACE RIOT

Try the idea.
Before you buy it.

Product

AI virtual try-onAI clothes changerFind clothes by pictureApp launch

Learn

Style journalClothing psychologyFind your personal style

Support & legal

SupportPrivacyTermscontact@laceriot.com

© 2026 Lace Riot. All rights reserved.

AI results are visual previews, not guarantees of size, fit, or real-world appearance.