Include your platform (iOS or Android), app version, approximate time, selected look, exact error message, and Installation ID if shown in Settings. Do not send a personal or intimate photo, password, sign-in code, or full payment-card details.
Email supportFrequently asked questions
01What photo may I upload?+
Only a current photo of yourself when you are at least 18. The photo should show one clearly adult person and nobody in the background. Do not upload a partner, friend, client, model, public figure, child, or anyone else—even with claimed consent.
02What happens to my photo?+
The app sends it over HTTPS to the Lace Riot server, which validates it in working memory and sends it to OpenAI to check whether any sufficiently visible face appears younger than 20. A missing or unassessable face and uncertain age alone do not cause age rejection. If the input is not rejected, it is forwarded to fal.ai for generation. A standard try-on also sends the selected catalogue outfit reference; Custom Outfit sends your clothing-change description and no separate garment image. Lace Riot does not save the incoming image, base64 payload, age estimate, or Custom Outfit description in its database. It stores generation metadata and the external result URL. The Privacy Policy explains the complete flow and provider-retention limits.
03How does Custom Outfit work?+
Custom Outfit is available to active subscribers on either weekly plan. Describe what clothing to add, replace, or restyle, then choose your own person photo. Your photo and the description are used for that generation; no separate garment reference image is requested or sent. Lace Riot does not store either input in its database. One try-on credit is consumed if a result is produced. Custom Outfit results cannot currently be sent to Find Clothes by Picture.
04Why does the result look strange or change my body?+
Generative AI can alter anatomy, face, hands, skin, hair, proportions, clothing, lighting, background, and colour. The output is synthetic inspiration—not a measurement or a reliable forecast of your appearance. A clear full-body photo may help, but no input guarantees an accurate result.
05Can the result tell me which size to buy?+
No. Lace Riot does not measure your body or assess size, health, attractiveness, coverage, opacity, or comfort. Always use the specific seller's size chart, product measurements, composition, and returns policy.
06Can I share a generated image?+
You may use your own result subject to law and third-party rights. Do not present it as authentic where that could mislead someone; label it as AI-generated or AI-edited. Never use it for impersonation, harassment, deceptive advertising, false evidence, or infringement.
07How do I report an inappropriate AI result?+
In app versions with Report this AI result, open the report form on the generated-result screen, choose Inappropriate content, Offensive content, or Other concern, optionally add a comment, and tap Send report. The in-app form does not upload your original photo again. It links the report to the generated result and your app/account record for review. Report received confirms receipt, not that a review or deletion is complete. If the form is unavailable or cannot send, contact support without attaching the image.
08What does Find Clothes by Picture send?+
It sends OpenAI only the selected catalogue outfit image, search instructions, trusted catalogue context, and a technical safety value. It does not send your personal photo. Results lead to independent websites, so verify the seller, product, price, size, availability, delivery, and returns.
09Why is product search locked or rate-limited?+
Find Clothes by Picture requires an active 100 try-ons/week subscription. The quota is configurable; the current production default is five search request attempts per UTC day. A plan-required response (HTTP 403) means the required subscription is not active, while HTTP 429 means the daily quota is used. The app reports the reset time. A provider failure after reservation may still count as an attempt.
10The generation failed. What happens to my credit?+
The server is designed to restore the credit if it receives no result from the provider. Refresh the balance or reopen the app. If it remains wrong, email us with the platform, app version, approximate time, selected look, and exact error. Do not send the input photo.
11What are the one-time try-on packs?+
The 5 Try-Ons and 100 Try-Ons one-time options are consumable purchases, not subscriptions. Every successfully verified purchase adds the selected five or 100 try-on credits and does not renew automatically. You may buy a pack again. These packs do not unlock subscriber-only Custom Outfit or Find Clothes by Picture.
12How do I cancel a subscription?+
iPhone: Settings → your name → Subscriptions → Lace Riot. Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Lace Riot. Deleting the app, requesting data deletion, or removing app data does not cancel a subscription.
13How do I restore a purchase?+
Use Restore purchases in the app settings while signed in to the same App Store or Google Play account to recover an active subscription. One-time try-on packs are consumable and are not normally returned by the store restore flow after consumption. If a completed pack purchase is missing, contact us with the platform and approximate purchase time. Never send us your store password or sign-in code.
14How do I request a refund?+
Apple or Google processes the payment and applies its refund process, subject to your mandatory consumer rights. Use Apple's Report a Problem page or Google Play's official refund workflow linked below.
15How do I request access, correction, or deletion?+
Email contact@laceriot.com with the subject Privacy request. If Settings displays Installation ID, press and hold it to copy or use Share installation ID and include it. Request data deletion, where available in Settings, prepares an email with that ID; you must send it yourself. Opening the draft does not submit the request or automatically delete data. If these controls are unavailable, email your platform and app version without attaching a photo. Support handles requests and may need to verify the relevant records. Some transaction, safety, security, legal, or claim-related records may need to be retained; the Privacy Policy explains report records and possible exceptions.
16How do I report a photo of someone else or a child?+
For a concern about your generated result, use Report this AI result on its result screen where available. For other cases, or if the form is unavailable, email contact@laceriot.com with the subject Urgent photo report. Describe where and when you encountered the issue without resending the image. If someone is in immediate danger or you suspect a crime, contact the relevant local authority as well.
Official billing and refund routes
- Report a problem or request a refund from Apple
- Manage or cancel an Apple subscription
- Request a refund from Google Play
- Cancel a Google Play subscription
Lace Riot never asks for your store password and does not receive your full payment-card details.
Documents
Before your first generation, read the Terms, especially the own-photo rule and AI limitations. The Privacy Policy explains the complete data flow, providers, retention, international processing, and privacy-request process.